Question 1

What’s the difference between fast fashion and slow fashion?

Accepted Answer

Fast fashion garments are mass-produced at high speed, often under unfair labor conditions and with little regard for sustainability. They’re made to be cheap, quick, and disposable, which leads to overproduction, waste, and harm to the planet.

Slow fashion is the opposite in every way. Each piece is created thoughtfully, using sustainable fabrics and crafted by skilled artisans who are fairly paid for their work. It takes time, care, and attention to detail, which is why these garments last longer and carry more meaning.

Choosing slow fashion means valuing quality over quantity — and doing your part to support artisans and protect the planet.

Question 2

How do I care for my garments?

Accepted Answer

• Cotton loves a gentle touch: Wash by hand in cold water with mild detergent. No bleach, no drama. Dry in the shade to keep colors fresh. A quick steam or a cool iron is all they need to look crisp again.
 • Satin is a diva (in the best way): Best to dry clean. If you must wash at home, use cold water and the softest detergent you own. Never wring, just let it drip-dry gracefully. For wrinkles, skip the iron — satin only trusts a handheld steamer.
Think of it as slow fashion self-care: the better you treat your clothes, the longer they’ll stay stunning.

Question 3

Do you make custom pieces?

Accepted Answer

Yes. We love working on custom designs and sizes through our in-house designer. The process usually looks like this:
1. Get in touch via email or Instagram DM to let us know what you’re looking for.
2. Appointment with our designer — we’ll discuss your ideas, inspirations, and requirements.
3. Fabric & design selection — together, we finalise the fabrics and design details that best suit your vision.
4. Measurements & fittings — we take your measurements to ensure the perfect fit.
5. Handcrafting & delivery — our artisan team brings the design to life, and once ready, your custom piece is shipped to you.

Custom orders take longer depending on the design and sourcing, but each one is made thoughtfully and exclusively for you. Reach out to us via Whatsapp or mail us at info@kalibilli.in.

Question 4

Do you offer upcycling services?

Accepted Answer

Yes, upcycling is one of our favourite parts of the process. We believe old clothes carry memories, and with the right design, they can be transformed into something new and full of life.

Here’s how it works:
1. Reach out via email or Instagram DM with details or photos of the garment(s) you’d like to upcycle.
2. Consultation with our designer to discuss design ideas, inspirations, and what you’d like the new piece to become.
3. Fabric & design finalisation — we assess what can be reused from your old garment, add any sustainable fabrics if needed, and finalise the design with your approval.
4. Measurements & tailoring — we take your measurements and our artisan team begins transforming your garment.
5. Delivery — your old piece returns to you as a unique, handcrafted design made just for you.
 
Reach out to us via Whatsapp or mail us at info@kalibilli.in.

Question 5

How long will my order take to reach me?

Accepted Answer

For ready-to-order pieces, we usually dispatch within 48 hours and it takes 4-5 business days to reach you.
For custom and upcycled designs, the timeline depends on fabric sourcing, customisations, and fittings.

Question 6

Can I request an urgent or special delivery?

Accepted Answer

Of course. If you have a special occasion or urgent requirement, get in touch with us before placing your order and we’ll do our best to make it happen. Reach out to us via Whatsapp or mail us at info@kalibilli.in.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we do. We ship all over India and across the world. For international orders, shipping charges vary depending on the destination.

Question 8

What is your return policy?

Accepted Answer

Since each garment is handmade, returns are accepted only in the case of defects or damage. Send us photos/videos of the product within 48 hours. 
Please note that we cannot accept returns for change of mind, colour variations, or minor fit issues, as every piece is individually crafted.

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