STORE POLICY

CUSTOMER CARE

We value every customer as part of our slow fashion family. Our team is always available to assist with sizing queries, order updates, or styling advice, and we aim to respond to all inquiries within 24 hours. Since each piece is handmade, small variations may occur, but we are committed to ensuring that you are satisfied with the quality and craftsmanship of your purchase.

Privacy & Safety

Your trust is important to us. All personal details shared with our store — including contact information, addresses, and payment details — are kept strictly confidential and used only to process and deliver your orders. We do not share, sell, or misuse customer data under any circumstances, and all online transactions are securely encrypted for your protection.

CUSTOM ENQUIRIES

Alongside our ready-to-wear collections, we offer a bespoke service for those seeking something truly personal. Our in-house designer works closely with you to create custom sizes or unique designs that are not yet available on our website. From fabric selection to final fitting, every detail is thoughtfully considered to reflect your vision while staying true to our slow fashion ethos. Please note that customised pieces require additional time to craft and are non-returnable, as each one is made especially for you. Reach out to us via info@kalibilli.in or via Whatsapp.

UPCYCLING

We believe every garment has more than one life. Through our upcycling service, you can send us your older clothes and we’ll transform them into fresh, wearable designs. Our team reimagines each piece with thoughtful tailoring, new details, and creative touches, giving your cherished fabrics a second story while reducing waste. Upcycling is our way of honouring the past and creating something beautifully new for the future.

If you’d like to breathe new life into your clothing, please contact us via email or Instagram to discuss your custom upcycling request. Reach out to us via info@kalibilli.in or via Whatsapp.

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